Q1: What Arrero Branded Car Cologne air fresheners do you offer?

A: We offer three types of Arrero Branded Car Cologne air fresheners for your convenience.  The first option is a 2in1 value pack paper air freshener with 5ml top up spray and the second option is a 50ml car cologne carpet spray.  The last option is a single air freshener which hangs from the rearview mirror

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Q2: How does the 2in1 Value pack work?

A: Full instructions are on the back of the packaging.  Basically you hang the air freshener on the rear-view mirror and once the scent starts fading you spray twice on the paper air freshener using the 5ml top up spray.  This will revive the paper air freshener board.

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Q3: Where can I buy the Arrero Car Air fresheners?

A: We currently stock at various carwash outlets and spares stores and you may order online at www.carcologne.co.za

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Q4: What do I do when I cannot find a store near me that stocks Arrero?

A: We currently offer online purchasing at www.carcologne.co.za as an alternative option. Once you found the Arrero product of choice, and you proceed to “Check Out”. Please confirm your delivery address, the payment method, and confirm your order. We will keep you posted about the progress of your order, but you are welcome to “Contact Us”, if you have a question about the order status.

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Q5: How long will it take for me to receive my car air freshener order?

A: We have a 3-5 working day delivery policy but you may receive your order sooner

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Q6: How do I pay for my order?

A: You can either pay for your order online with your debit card,credit card or via EFT, or direct debit at the bank. You need to pay the full amount into our bank account within two working days after placing your order using the order number as reference number, and send proof of payment to us. If payment has not been received within 48 hours, we need to cancel your order.

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Q7: How do I receive my order?

A: We are using couriers with door-to-door delivery, usually within 3-5 working days from receipt of payment from you.

With any delivery queries simply email info@carcologne.co.za for prompt feedback.

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Q8: Is there a delivery fee?

A: There is a R99 delivery fee applicable on all orders in Gauteng and R159 delivery fee for the rest of South Africa.  Across border orders will be quoted based on destination and quantity ordered.

With any delivery queries outside Gauteng simply email info@carcologne.co.za

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Q9: Does Arrero offer product samples for testing purposes?

A: Unfortunately, we do not send any free product samples. We only offer full-size air fresheners which you can receive as a gift during events sponsored by us in various competitions organized on the original fan page of the Arrero company on Facebook.

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Q10: What is the most popular fragrances?

A: A very popular fragrance among our buyers is the Arrero Chrome. Having said that, most of our fragrances sell equally as well.

Q11: Who is Arrero?

A: Arrero Premium Car Perfume is a South African Manufacturer of the exclusive design protected 2in1 car cologne value pack air fresheners.

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Q12: Where is Arrero based?

A: Arrero is based in Bryanston, Gauteng, but we ship nationwide and across borders

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Q13: How long has Arrero been around?

A: Arrero Premium Car Perfume was registered in 2010 as a close corporation.  Arrero is now a member of Proudly SA and has also won numerous awards in the past 7 years. Kindly visit our Awards Section on our website for full details

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Q14: Why should I purchase the Arrero brand of air fresheners?

A: Arrero offers a high-quality air care solution to a common problem in cars around South Africa.  We are passionate about maintaining the excellent quality of our products.  Quality control procedures are in place to ensure we consistently meet or exceeded high standards for fragrance, strength, and longevity. Arrero is committed to producing high-quality, long-lasting and affordable products providing the best fragrance experience possible

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Q15: What is the return policy for the Arrero brand of air fresheners?

A: If Arrero supplies the wrong product or if the product is in any way damaged or faulty as a result of a manufacturing defect, Arrero must be notified within 7 days of delivery. Arrero will exchange it for the correct one upon receipt of the returned product. Arrero will make a reasonable effort to exchange the product, but if replacement is not possible, Arrero will refund the purchase price including delivery cost upon receipt of the returned product. Please note: goods are not guaranteed against faults resulting from normal wear and tear.

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Q16: Is it safe to use the Arrero brand of air fresheners?

A: At Arrero we strive to create and sell a safe product for both consumers and the environment. We partnered with a leading fragrance development company in South Africa during 2010 to develop the perfect fragrances for our car air freshener products.

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Q17: What is the Shelf life of Arrero brand of air fresheners?

A: The Arrero brand of car air fresheners have a shelf life of around 12 months

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Q18: Is there any cautions I should be aware of?

A: All car air fresheners should be kept away from children and pets, also always hang the paper air freshener clear of all surfaces and avoid contact with wood, plastic , leather & fabrics of painted surfaces.

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Q19: I would like to become a distributor of your company. Whom I should contact?

A: To find out more about distribution opportunities, please visit www.arrerodistribution.co.za

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